Policies

In some instances, our photo may represent an overall theme or look and include a vase or other component which cannot always be exactly replicated.

Although the actual bouquet may not precisely match the photo, its overall appearance will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality, and availability. If this is the case with the item/s you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to inquire about availability.

We deliver within a 12-mile radius of our north La Crosse, WI location. Orders for same-day delivery must be place by no later than 11:00 am.

Please include a phone number for the recipient so our delivery driver can try to call if no one answers the door.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.